Return and Refund Policy

At SPORTLOOM, we want you to be fully satisfied with your purchase. We have established a transparent return and refund process to ensure a fair experience for all our customers.

1. Order Cancellation

We can accommodate order cancellations or modifications only within 1 to 2 hours of order placement. Once this short window has passed, the order enters our automated fulfillment process and can no longer be stopped or changed. To request a cancellation, please email support@sportloom.store immediately with your order number.

2. Return Eligibility Window

You may initiate a return request within 90 days from the date your item was successfully delivered. Requests made after the 90-day period will not be accepted.

3. Conditions for Returns

To be eligible for a return and a subsequent refund, your item must meet the following strict criteria:

• The item must be completely unused, unwashed, and in the exact condition you received it.
• It must be in its original packaging, with all tags attached.
• All included premium accessories (such as the skinny belt, matching silk scarf, tote bag, and garment bag) must be returned together with the main item.
• Items showing signs of wear, stains, odors, or damage will be rejected.

Note: There are currently no final sale items in our catalog. All products are eligible for return if they meet the conditions above. There is no separate warranty provided.

4. Return Shipping Costs

The customer is responsible for paying all return shipping costs. We do not provide prepaid return labels. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

5. How to Initiate a Return

To start a return, please follow these steps:

1. Email our support team at support@sportloom.store stating your intention to return the item. Include your full name, order number, and a brief explanation.
2. Our team will verify your request and provide you with the correct return shipping address. Please do not send your purchase back to the address on the original shipping package, as it will not be received by our returns department.
3. Pack the item securely with all original accessories and mail it using a carrier of your choice.
4. Reply to our email with your return tracking number.

6. Inspection and Refund Process

Once your returned package arrives at our facility, our team will inspect the item to ensure it meets our return conditions.

• Approval: If the item is unused and complete, your refund will be approved and processed automatically to your original method of payment.
• Timing: Please allow 3 to 10 business days for the funds to appear on your bank or credit card statement, depending on your financial institution's processing times.
• Rejection: If the item fails inspection (e.g., used, damaged, or missing accessories), we will notify you via email, and the refund will be declined.