FAQ

Frequently Asked Questions

1. How long does shipping take?

We process all orders within 1–3 business days. Once shipped, delivery typically takes 7–15 business days depending on your location. You'll receive a confirmation email with tracking details as soon as your order is on its way.

2. How much does shipping cost?

We offer free shipping on all orders — no minimum purchase required. What you see at checkout is what you pay.

3. Can I track my order?

Yes! Once your order has been shipped, you'll receive an email with your tracking number. You can use it to follow your package every step of the way. If you haven't received a tracking email within 3 business days of placing your order, please contact us at support@sportloom.store.

4. What is your return policy?

We want you to love what you ordered. If you're not completely satisfied, please reach out to us within 14 days of receiving your item. Items must be unworn, unwashed, and in their original condition. Contact us at support@sportloom.store to start a return.

5. Is my payment information safe?

Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information. We do not store your credit card details, and all transactions are processed through secure, trusted payment gateways.

6. What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as other secure payment options available at checkout.

7. I ordered the wrong size — can I exchange it?

We're happy to help! Contact us at support@sportloom.store within 14 days of receiving your order and we'll do our best to arrange an exchange, subject to availability.

8. How do I contact customer support?

Our team is available Monday through Friday and typically responds within 1 business day. You can reach us by: